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Unified inbox

One place to pick up every campaign conversation.

Keep replies connected to the lead and campaign that created them. Assign ownership, add internal context, and move from automation to a human response.

In the product

The capabilities behind the workflow.

Unified inbox

Bring campaign conversations together, assign threads, add internal notes, and reply without switching workspaces.

Lead workspace

Add prospects manually or by CSV, deduplicate records, use tags, and follow each lead's campaign activity.

Campaign analytics

Review activity, campaign funnels, account performance, and team-level reporting from the same product.

01

Keep the campaign context attached

Threads connect conversations back to campaign and lead records, so a reply does not arrive as an isolated message.

  • Campaign and lead associations
  • Conversation status
  • Unread tracking
  • Chronological message history

02

Make response ownership clear

A shared inbox works when teammates can see who is handling each conversation.

  • Assign a thread to a teammate
  • Update conversation status
  • Add internal notes
  • Reply from the thread view

03

Stop outreach after a reply

The campaign engine recognizes reply state and stops progressing that lead through automated follow-ups.

  • Reply-aware campaign status
  • Lead activity records
  • Inbox thread creation
  • Human handoff

04

Review the work around the conversation

Use lead activity and analytics alongside the inbox to understand the sequence that preceded a response.

  • Per-lead activity
  • Campaign funnel reporting
  • Recent send attempts
  • Team and account analytics

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